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Privacy Policy

Last Updated: September 16, 2025

Welcome to Ecorganic Wellness LLP (https://nilaiwellness.com). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information from visitors to our website (“Visitors”) and from registered users who engage with our services (“Authorized Customers”).

 

1. Personally Identifiable Information (PII)

“Personally Identifiable Information” (PII) refers to any data that can identify, contact, or locate an individual, including but not limited to: name, address, phone number, email address, financial details, and credit card information. It does not include anonymous or aggregated data that cannot identify an individual.

 

2. Information We Collect

  • From Visitors: Basic profile information (such as browser type, IP address, pages visited).

  • From Authorized Customers: Name, email address, phone number, and billing/shipping address.

 

3. Who Collects This Information?

  • Direct Collection: Ecorganic Wellness LLP – Nilai Wellness.

  • Third Parties: Service vendors (e.g., payment processors, banks, credit providers) may collect information as part of providing services. We request them to disclose how they handle personal data, though we do not control their use of such information.

 

4. How We Use Personally Identifiable Information

We use PII to:

  • Customize and improve the Site.

  • Provide services and process transactions.

  • Respond to inquiries or requests.

  • Share updates, offers, or research opportunities (with opt-out options).

 

5. Information Sharing

  • PII may be shared with other Authorized Customers where relevant to transactions.

  • Aggregated, non-identifiable data may be shared with affiliates and third-party vendors.

  • Visitors and Customers may opt out of communications at any time by contacting us at nilaiwellness@gmail.com.

 

6. Storage & Security

  • PII is stored securely and access is restricted to authorized staff only.

  • Sensitive data (e.g., credit card numbers) is encrypted.

  • While we take commercially reasonable precautions, no system is 100% secure. We cannot guarantee protection against unauthorized access.

 

7. Cookies

  • We use cookies to track preferences, enhance user experience, and improve security.

  • If a session is idle for over 10 minutes, we may automatically log off the user.

  • You may disable cookies in your browser, but some features of the Site may not function properly.

  • Our service providers may also use cookies; details are available on our Cookies Info Page.

 

8. Login Information

We may collect technical details such as IP addresses, ISP, browser type/version, pages visited, and time of visit. This helps us analyze trends, administer the site, and improve services.

 

9. Partner Access to PII

We may share limited PII with vendors and partners strictly on a need-to-know basis (e.g., for service eligibility checks). Our privacy policy does not cover how these partners use information.

 

10. Data Rights & Choices

You have the right to:

  • Access your personal data.

  • Request corrections (rectification).

  • Request deletion (“right to be forgotten”).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time.

  • File a complaint with a supervisory authority.

To exercise your rights, please contact us at nilaiwellness@gmail.com.

 

11. Deletion of Information

Visitors and Authorized Customers may request deletion of their PII. While full erasure may not always be possible due to backups, we ensure data is functionally deleted and not used, sold, or transferred further.

 

12. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children. If we learn that a child under 18 has provided personal data, we will delete it immediately.

 

13. Legal Compliance

We may disclose PII when required to comply with legal obligations, such as court orders, subpoenas, or law enforcement requests, or when necessary to protect the safety of our users.

 

14. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page. If significant changes involve the use of previously collected PII, we will notify affected individuals.

 

15. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

 

16. Contact Us

If you have any questions regarding this Privacy Policy, please reach out to us at: nilaiwellness@gmail.com

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